AI Agents Go Mainstream: Salesforce, ServiceNow Deploy Autonomous AI Workers

Enterprise software giants are shipping AI agents that autonomously complete multi-step workflows — Salesforce's Einstein Copilot can now independently create, send, and follow up on quotes while ServiceNow's AI can resolve 70% of IT support tickets without human intervention. These aren't chatbots: they're software that makes decisions, executes actions, and iterates toward goals. Early deployment data shows 40-60% reduction in task completion time for supported workflows.