AI Customer Journey Mapping

AI analyzes customer data to identify friction points and optimize conversions.

python
from openai import OpenAI
client = OpenAI()
def analyze_journey(events: list) -> dict:
    prompt = f"Analyze customer journey events and identify drop-off points: {events}"
    r = client.chat.completions.create(
        model="gpt-4o",
        messages=[{"role":"user","content":prompt}]
    )
    return {"insights": r.choices[0].message.content}

Applications: funnel optimization, churn prediction, lifecycle automation.