AI Technical Support Agent

Overview

Self-service technical support with RAG and escalation.

Implementation

python
from openai import OpenAI
client = OpenAI()
def run(query: str) -> str:
    r = client.chat.completions.create(
        model="gpt-4o-mini",
        messages=[
            {"role":"system","content":"You are an AI expert for: ai technical support agent"},
            {"role":"user","content":query}
        ]
    )
    return r.choices[0].message.content
print(run("How do I implement ai technical support agent?"))

Key Steps

Resources

OpenAI Platform: https://platform.openai.com/docs

Best practices for self-service technical support with rag and escalation